Términos del servicio

Welcome to TRAILBORN.

The terms “TRAILBORN”, “we”, “us” and “our” refer to the TRAILBORN online store, operated through storetrailborn.com.

TRAILBORN is an online-only e-commerce business specialising in clothing, accessories, equipment and lifestyle products related to adventure, camping, hiking and the outdoors.

Our website provides products, information, content, features and services designed to provide customers with an online shopping experience.

By accessing, browsing, interacting with or purchasing through our website, you agree to be bound by these Terms & Conditions together with our other applicable policies, including our Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy.

Please read these Terms carefully before using our website or placing an order.

If you do not agree with these Terms, you should not use or access our website.

Nothing in these Terms is intended to exclude or restrict any statutory consumer rights that cannot legally be excluded or restricted under applicable UK law.

2. WEBSITE ACCESS AND CUSTOMER INFORMATION

When using our website or placing an order, you agree that the information you provide is accurate, current and complete.

Depending on the service you use, we may request information including:

  • Name;
  • Delivery address;
  • Billing information, where applicable;
  • Email address;
  • Telephone number;
  • Information required to process payment;
  • Other information necessary to fulfil or administer your order.

You are responsible for ensuring that the information you provide is accurate.

If incorrect or incomplete information is provided, this may affect the processing or delivery of your order.

TRAILBORN is not responsible for delays directly caused by inaccurate delivery information supplied by the customer, without affecting any statutory consumer rights.

3. OUR PRODUCTS

We take reasonable care to ensure that product descriptions, photographs, specifications and other product information displayed on our website are accurate.

However, colours may appear differently depending on:

  • Your device;
  • Screen settings;
  • Lighting conditions;
  • Image settings;
  • Device configuration.

Minor visual differences that do not affect the nature or essential characteristics of a product do not necessarily constitute a defect.

Specific product information will be provided on the relevant product page before purchase.

We may update product information where reasonably necessary, provided that this does not adversely affect the rights of customers who have already placed an order.

We may also discontinue products or limit availability where permitted by law.

4. PRODUCT SAFETY AND USE

Products should be used only for their intended purpose and in accordance with any instructions, warnings or guidance supplied with the product.

Outdoor, camping and adventure products may present risks if used incorrectly.

Customers should carefully read and follow all instructions and safety warnings supplied by the manufacturer or TRAILBORN.

If you identify a potential safety issue with a product purchased from TRAILBORN, please contact us immediately at:

contact@storetrailborn.com

Where appropriate, we may investigate the issue, contact suppliers or take appropriate corrective action.

5. ORDERS AND ACCEPTANCE

When you complete a purchase through our website, you are submitting an order to purchase the selected products.

Before completing your purchase, you will have the opportunity to review:

  • The products selected;
  • Quantities;
  • Prices;
  • Delivery charges, where applicable;
  • Payment information;
  • Delivery information.

Please review your order carefully before confirming it.

After placing an order, we will send an order confirmation email.

An automated order confirmation does not necessarily mean that TRAILBORN has finally accepted the order where there is a legitimate reason to reject or cancel it, such as genuine product unavailability, an obvious pricing error or reasonable concerns regarding fraud.

If we cannot accept or need to cancel an order, we will notify you and refund any relevant payment already made.

6. PRICES

All prices displayed on our website are shown in Pounds Sterling (£) unless otherwise stated.

The price applicable to your purchase will be the price displayed at checkout, subject to genuine errors.

Where applicable, taxes and mandatory charges will be presented appropriately before the order is completed.

Delivery charges will be displayed separately where they are not included in the product price.

We will not charge optional additional costs without appropriate customer consent.

UK consumer law requires transparency regarding pricing and certain additional charges in online sales.

7. PROMOTIONS AND DISCOUNTS

From time to time, TRAILBORN may offer:

  • Discounts;
  • Promotional codes;
  • Special offers;
  • Free delivery;
  • Seasonal promotions;
  • Limited-time offers.

Individual promotions may be subject to specific terms.

Where a promotion has specific conditions, those conditions will be clearly presented to customers.

We will not use pricing or promotional information in a misleading manner.

UK law prohibits misleading commercial practices and includes specific requirements concerning price transparency and promotions.

8. PAYMENTS

Payments are processed using the payment methods available at checkout.

You confirm that:

  • The information you provide is accurate and complete;
  • You are authorised to use the selected payment method;
  • The payment details provided belong to you or you are authorised to use them.

We may use third-party payment providers to process transactions.

TRAILBORN will generally not have access to your complete card details where payment is processed directly by the relevant payment provider.

9. SHIPPING AND DELIVERY

We offer delivery options displayed at checkout.

Where available, these may include:

FREE UK STANDARD DELIVERY

Free standard delivery on eligible orders.

EXPRESS DELIVERY — £7

A faster delivery option may be available for £7, as displayed at checkout.

Delivery timeframes displayed on our website are estimates based on the selected delivery method and operational availability.

TRAILBORN will not describe delivery timeframes as guaranteed where we cannot reasonably guarantee them.

Where no different timeframe has been agreed, UK distance-selling rules generally require goods to be delivered without undue delay and within 30 days.

Delays may occur due to circumstances outside our reasonable control, including carrier disruptions, severe weather, periods of high demand and other exceptional circumstances.

This does not affect your statutory rights concerning delayed or non-delivered goods.

10. RISK AND DELIVERY

For consumers, responsibility for the risk associated with goods generally remains with the trader until the goods are delivered to the consumer or a person identified by the consumer, as applicable under law.

We do not intend to transfer risks to consumers where those risks legally remain the responsibility of TRAILBORN.

11. RETURNS AND REFUNDS

Purchases made through our website are subject to our:

Returns & Refunds Policy

TRAILBORN offers an additional 30-day commercial returns policy, alongside applicable statutory consumer rights.

For certain online purchases, UK consumers generally have a statutory right to cancel within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

Nothing in these Terms limits or excludes those rights or any other statutory consumer rights.

Please refer to our Returns & Refunds Policy for full details.

12. FAULTY OR NON-CONFORMING PRODUCTS

TRAILBORN does not exclude or limit its legal responsibility for goods that are:

  • Faulty;
  • Not as described;
  • Not fit for their advertised purpose;
  • Not in conformity with the contract.

Depending on the circumstances, consumers may have statutory rights to repair, replacement, price reduction or refund.

Your statutory consumer rights remain unaffected by any additional commercial policies offered by TRAILBORN.

13. INTELLECTUAL PROPERTY

All content made available through storetrailborn.com, including where applicable:

  • The TRAILBORN name;
  • Logos;
  • Photographs;
  • Text;
  • Graphics;
  • Designs;
  • Visual materials;
  • Videos;
  • Audio;
  • Product descriptions;
  • Website layout;
  • Original content;

is owned by TRAILBORN or used under an appropriate licence or permission.

You may not copy, reproduce, modify, distribute or commercially use our content without prior permission, except where permitted by law.

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites, services or resources.

These links may be provided for convenience.

We do not necessarily control the content, policies or practices of third-party websites.

If you access an external website, you should review its applicable terms and privacy policy before using its services or completing a transaction.

15. REVIEWS AND FEEDBACK

We may allow customers to submit reviews, comments or other content.

By submitting a review or other content, you confirm that:

  • The content is genuine and based on your experience;
  • You have the necessary rights to submit it;
  • It does not infringe third-party rights;
  • It does not contain unlawful, abusive, defamatory or fraudulent material.

TRAILBORN may moderate or remove content that violates our rules or applicable law.

We will not publish fake reviews or present opinions as genuine customer reviews when they are not.

UK law includes prohibitions concerning certain practices involving fake or misleading consumer reviews.

16. PROHIBITED USES

You must not use our website to:

  • Engage in unlawful activity;
  • Commit or attempt fraud;
  • Infringe intellectual property rights;
  • Distribute malware, viruses or malicious code;
  • Attempt unauthorised access to our systems;
  • Interfere with website functionality;
  • Use another customer's information without authorisation;
  • Send spam or malicious content;
  • Impersonate another person;
  • Use the website in a way that harms other users or TRAILBORN.

You must also not attempt to bypass security measures or technical restrictions implemented on the website.

17. WEBSITE INFORMATION

We take reasonable steps to keep website information accurate and up to date.

However, genuine errors may occasionally occur concerning:

  • Prices;
  • Availability;
  • Product descriptions;
  • Images;
  • Promotions;
  • Delivery charges.

When we identify a genuine error, we may correct it.

If an error affects an order already placed, we will contact the customer and provide an appropriate solution in accordance with applicable law.

This provision will not be used to remove or restrict rights that consumers have already acquired by law.

18. WEBSITE AVAILABILITY

We will take reasonable steps to keep our website available.

However, we cannot guarantee that the website will always be available, uninterrupted or error-free.

The website may temporarily become unavailable due to:

  • Maintenance;
  • Updates;
  • Technical problems;
  • Security issues;
  • Circumstances outside our reasonable control.

19. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

This includes, where applicable, liability relating to:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Faulty goods where liability cannot legally be excluded;
  • Statutory consumer rights;
  • Any other liability that cannot legally be excluded or limited.

We do not intend to restrict your statutory consumer rights.

Consumer contracts in the UK must be fair and transparent, and terms that create a significant imbalance to the consumer's detriment may be unfair and unenforceable.

20. EVENTS BEYOND OUR REASONABLE CONTROL

We will not be responsible for delays or failures caused by circumstances reasonably beyond our control.

These may include:

  • Natural disasters;
  • Severe weather;
  • Significant transport disruption;
  • Infrastructure failures;
  • Widespread service outages;
  • External cyberattacks;
  • Government action;
  • Emergency situations;
  • Other exceptional events.

This provision does not restrict statutory consumer rights relating to goods or contracts.

21. PRIVACY

Personal information collected through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains:

  • What information we collect;
  • How we use it;
  • How we protect it;
  • When we may share information;
  • Your privacy rights;
  • How to contact us.

Please refer to our Privacy Policy for full information.

22. SUSPENSION OR TERMINATION OF ACCESS

We may restrict or suspend access to our website where there is a legitimate reason, including:

  • Unlawful use;
  • Fraud;
  • Attacks against our systems;
  • Breach of these Terms;
  • Security risks.

This will not affect rights already acquired by consumers or obligations that should continue after suspension.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • Changes in law;
  • Changes to our services;
  • New features;
  • Operational changes;
  • Improvements to clarity.

The latest version will be available on this page.

Material changes will be communicated appropriately where required by law.

We will not use a later amendment to retrospectively remove statutory rights that a consumer has already acquired.

24. GOVERNING LAW

These Terms shall be interpreted in accordance with the applicable laws governing consumer contracts in the United Kingdom.

Nothing in this clause is intended to prevent a consumer from exercising statutory rights or bringing a claim before a court or forum that has lawful jurisdiction over the matter.

Where you are a consumer residing in a particular part of the United Kingdom, mandatory consumer protection rules applicable to your circumstances will continue to apply.

25. COMPLAINTS AND CUSTOMER SERVICE

If you have a question, complaint or issue concerning your order, please contact us:

TRAILBORN
Email: contact@storetrailborn.com
Website: storetrailborn.com

TRAILBORN is an online-only e-commerce business and does not operate a physical retail store or customer-facing premises.

Customer service is therefore provided online through the contact channels available on our website.

26. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable by a competent authority, that provision shall apply to the maximum extent permitted by law, and the remaining provisions shall remain valid to the extent permitted.

27. ENTIRE AGREEMENT

These Terms, together with the policies and information made available on our website and applicable to your purchase, form the terms governing use of our Services and purchases made through TRAILBORN.

Nothing in these Terms is intended to replace or exclude mandatory statutory consumer rights.