Política de envío
At TRAILBORN, we work to ensure that your products are delivered safely and within the estimated delivery timeframe.
TRAILBORN is an online-only e-commerce business and does not operate a physical retail store or customer-facing premises for order collection. All orders are processed and shipped through our logistics and delivery partners.
1. DELIVERY DESTINATION
TRAILBORN currently offers delivery to addresses within the United Kingdom, subject to the availability shown at checkout.
Before completing your purchase, the available delivery options for your address will be displayed at checkout.
We currently do not offer in-person collection.
2. DELIVERY OPTIONS
We offer two main delivery options:
🇬🇧 FREE STANDARD DELIVERY — £0
Free standard delivery is available on eligible orders.
This is our most economical delivery option and is recommended for customers who are not in a hurry to receive their order.
Estimated delivery timeframe: the timeframe displayed at checkout for the delivery address provided.
⚡ EXPRESS DELIVERY — £7
For customers who would like to receive their products sooner, we offer an Express Delivery option for £7, where available.
This option is prioritised over the standard delivery method, subject to logistics availability.
Fee: £7
Estimated delivery timeframe: the timeframe displayed at checkout for the delivery address provided.
Delivery timeframes are estimates and are not guaranteed unless a specific guaranteed delivery date is expressly stated.
3. ORDER PROCESSING
Once your payment has been confirmed, your order will be prepared for dispatch.
Orders are normally processed within the timeframe stated on the relevant product page or at checkout.
During periods of high demand, promotions, product launches or seasonal events, processing may take longer.
Once your order has been dispatched, you will receive a shipping confirmation email and, where available, tracking information.
4. TRACKING
Where the selected delivery service provides tracking, tracking information will be sent to the email address provided during checkout.
Depending on the carrier, it may take some time after dispatch for tracking information to become available.
If tracking does not immediately show new updates, we recommend allowing the carrier's normal processing time before contacting us.
If there is an unusual delay or delivery issue, please contact us at:
5. DELIVERY TIMEFRAMES
Delivery timeframes displayed on our website and at checkout are estimated and may vary depending on:
- The recipient's location;
- The delivery method selected;
- Product availability;
- Periods of high demand;
- Weekends and public holidays;
- Weather conditions;
- Carrier operational issues;
- Circumstances beyond our reasonable control.
Where no different delivery period has been agreed, UK consumers have statutory rights concerning the maximum delivery period applicable to online purchases.
Nothing in this policy is intended to exclude or restrict your statutory consumer rights.
6. DELIVERY ADDRESS
Customers are responsible for providing accurate and complete delivery information when placing an order.
Before completing your purchase, please carefully check:
- Recipient's name;
- Address;
- House or building number;
- Postcode;
- Town or city;
- Any additional information required for delivery.
If you have entered an incorrect address, please contact us as soon as possible at contact@storetrailborn.com.
Once an order has been dispatched, it may not be possible to change the delivery address.
7. UNDELIVERED ORDERS
If delivery cannot be completed because nobody is available, the carrier may make another delivery attempt or provide instructions for rearranging delivery or collection, depending on the service used.
If your order is marked as delivered but you have not received it, please contact us so that we can investigate the situation with the carrier.
8. DELAYED ORDERS
Although we make every reasonable effort to ensure that orders arrive within the estimated timeframe, occasional delays may occur.
If your order is significantly delayed, please contact us at:
We can check the status of your order and, where necessary, contact the delivery carrier.
If a delay or non-delivery gives you a statutory right to cancel or receive a refund, those rights will be respected.
9. PRODUCTS DAMAGED IN TRANSIT
We recommend checking your order as soon as you receive it.
If your product arrives damaged, faulty or different from the product you ordered, please contact us as soon as reasonably possible at:
Where possible, please provide:
- Your order number;
- The name used for the purchase;
- A description of the issue;
- Photographs of the product and packaging;
- Any other information that may assist our investigation.
We will review the issue and provide an appropriate solution in accordance with the circumstances and applicable consumer rights.
10. ORDERS CONTAINING MULTIPLE PRODUCTS
If an order contains multiple products, the items may be shipped together or separately depending on product availability and logistics.
If items are shipped separately, you may receive separate tracking information.
This will not result in an additional delivery charge where delivery has already been paid for or provided free of charge for the order.
11. PUBLIC HOLIDAYS AND PEAK PERIODS
During periods such as:
- Black Friday;
- Cyber Monday;
- Christmas;
- New Year;
- Special promotions;
- New collection launches;
order volumes may increase, which may result in longer processing or delivery times.
Where possible, we will communicate any significant changes to processing or delivery timeframes.
12. FREE SHIPPING
When a Free Shipping promotion is active, the applicable promotional conditions will be displayed on our website or at checkout.
Free delivery may be subject to a minimum order value, selected products, destination or promotional period where applicable.
13. EXPRESS DELIVERY — £7
The £7 Express Delivery option is available only where displayed at checkout for an eligible order and delivery address.
Payment of the express delivery fee does not necessarily guarantee delivery on a specific date unless a guaranteed delivery date is expressly stated.
Express Delivery is intended to provide a faster delivery method than the standard delivery option available for the order.
14. CONTACT
If you have any questions regarding shipping or delivery, please contact us:
TRAILBORN
📧 contact@storetrailborn.com
🌐 storetrailborn.com
TRAILBORN is an online-only e-commerce business and does not operate a physical customer-facing premises. We therefore do not offer in-person customer service or physical order collection.